--- title: Complaints | GoalsGetter description: Learn how to submit a complaint to GoalsGetter and get support for your concerns. We aim to resolve issues promptly and keep you informed throughout the process. image: https://www.goalsgetter.co.nz/hubfs/1.%20IMAGES/AMOVA%20OTHER%20HERO%20IMAGES/Featured%20Images/man%20scratching%20head%20featured%20image.png --- [![Goals Getter Logo](https://www.goalsgetter.co.nz/hs-fs/hubfs/goals-getter-new.png?width=222&height=44&name=goals-getter-new.png "Goals Getter Logo")](https://www.goalsgetter.co.nz) [My account ](https://app.goalsgetter.co.nz/#/dashboard) [My account ](https://app.goalsgetter.co.nz/#/dashboard) [![002265 GoalsGetter Amovo Logo Stacked White](https://www.goalsgetter.co.nz/hubfs/002265%20GoalsGetter%20Amovo%20Logo%20Stacked%20White.svg "002265 GoalsGetter Amovo Logo Stacked White")](https://www.goalsgetter.co.nz) # Need to make a formal complaint? Learn about our complaints process here. If you’re unhappy with any aspect of our service, product, or advice - or just want to provide us with some feedback - we encourage you to let us know. Your feedback helps us improve GoalsGetter.   --- ### How to lodge a complaint To submit a complaint you have several options: You have several options: **Online:** Visit our [**contact page**](https://www.goalsgetter.co.nz/contact) and select “Complaint” from the dropdown menu. **Email:** Send your complaint to [support@goalsgetter.co.nz.](mailto:support@goalsgetter.co.nz.) **Phone:** 0800 303 308 **Post:** Amova Asset Management NZ Limited PO Box 3892 Shortland Street Auckland 1010 New Zealand   --- ### What information to include in your complaint To help us resolve your concern quickly, please provide: - Your full name and contact details - Details of your investment or account (if applicable) - A clear description of the issue. --- ### What happens after you submit a complaint? We aim to acknowledge your complaint promptly. Our team will review and attempt to resolve your concern within two business days where possible. If the issue can’t be resolved immediately, we’ll provide you with an overview of our internal complaints process and keep you updated on progress.   --- ### What if you're not satisfied with the outcome?  If you’re not happy with our resolution, you can escalate your complaint to the Supervisor, Public Trust. If you have exhausted other remedies, you can make a complaint directly to Financial Services Complaints Limited (FSCL), an independent dispute resolution scheme.   **Public Trust** Level 16, SAP Tower 151 Queen Street Auckland Private Bag 5902, Wellington 6140 0800 371 471 CTS.enquiry@publictrust.co.nz [www.publictrust.co.nz/corporate-trustee-services](https://www.publictrust.co.nz/corporate-trustee-services/)   **Financial Services Complaints Limited** 4th Floor, 101 Lambton Quay, Wellington 6011 Financial Services Complaints Limited, PO Box 5967, Lambton Quay, Wellington 6140 info@fscl.org.nz 0800-347-257   Financial Services Complaints Limited will not charge a fee to any complainant to investigate or resolve a complaint. Further information about referring a complaint to Financial Services Complaints Limited can be found at [www.fscl.org.nz ](https://fscl.org.nz/)   ## Other ways to contact us **Phone** --- You can call us Monday to Friday 9.00am – 5.00pm [0800 303 308 ](tel:0800%20303%20308) **Postal address** --- Amova Asset Management New Zealand Limited  PO Box 3892 Shortland Street Auckland 1010 New Zealand **Contact us** --- Get in touch with us here so we can help you. [![Contact Us](https://no-cache.hubspot.com/cta/default/8746787/interactive-201303092903.png) ](https://www.goalsgetter.co.nz/hs/cta/wi/redirect?encryptedPayload=AVxigLIupeIKfR2ZttT71%2FsrnGAmmIelHUOdeZJi5TI%2BoANcatPvUs4TPy5P8O1YZGZASu9z5SH5qDDJp4wooPU7QOpuJb0Br7grXEx4Bg2DJOSC%2BgzRgaMGOk0WGwgQWrb7ZpaLWR9PCup%2F3gsWp3cXW3V07Eig%2BlQrkzN8nAsv2It71rGcSGsEOi9lXL0%3D&webInteractiveContentId=201303092903&portalId=8746787) [![Goals Getter Logo](https://www.goalsgetter.co.nz/hubfs/Branding/Brand%20logos/gg-logo.svg "Goals Getter Logo")](https://www.goalsgetter.co.nz/) [![Amova Logo](https://www.goalsgetter.co.nz/hs-fs/hubfs/Amova%20Logo.png?width=190&height=43&name=Amova%20Logo.png "Amova Logo")](https://www.nikkoam.co.nz/) [![goals-getter-new](https://www.goalsgetter.co.nz/hs-fs/hubfs/goals-getter-new.png?width=200&height=40&name=goals-getter-new.png "goals-getter-new")](https://www.goalsgetter.co.nz) © 2025 Amova Asset Management Limited - All Rights Reserved