If you’re unhappy with any aspect of our service, product, or advice - or just want to provide us with some feedback - we encourage you to let us know. Your feedback helps us improve GoalsGetter.
How to lodge a complaint
To submit a complaint you have several options:
You have several options:
Online:
Visit our contact page and select “Complaint” from the dropdown menu.
Email:
Send your complaint to support@goalsgetter.co.nz.
Phone: 0800 303 308
Post:
Amova Asset Management NZ Limited
PO Box 3892
Shortland Street
Auckland 1010
New Zealand
What information to include in your complaint
To help us resolve your concern quickly, please provide:
- Your full name and contact details
- Details of your investment or account (if applicable)
- A clear description of the issue.
What happens after you submit a complaint?
We aim to acknowledge your complaint promptly. Our team will review and attempt to resolve your concern within two business days where possible. If the issue can’t be resolved immediately, we’ll provide you with an overview of our internal complaints process and keep you updated on progress.
What if you're not satisfied with the outcome?
If you’re not happy with our resolution, you can escalate your complaint to the Supervisor, Public Trust. If you have exhausted other remedies, you can make a complaint directly to Financial Services Complaints Limited (FSCL), an independent dispute resolution scheme.
Public Trust
Level 16, SAP Tower
151 Queen Street
Auckland
Private Bag 5902, Wellington 6140
0800 371 471
CTS.enquiry@publictrust.co.nz
Financial Services Complaints Limited
4th Floor, 101 Lambton Quay, Wellington 6011
Financial Services Complaints Limited, PO Box 5967, Lambton Quay, Wellington 6140
info@fscl.org.nz
0800-347-257
Financial Services Complaints Limited will not charge a fee to any complainant to investigate or resolve a complaint. Further information about referring a complaint to Financial Services Complaints Limited can be found at
www.fscl.org.nz
